Frequently asked questions

Most patients taking multiple medications are good candidates for MedSync. We work with most insurance plans and can discuss options if cost is a concern. Talk to our pharmacy team to see if this service fits your needs.

MedSync is free. You pay your regular copay or coinsurance for each medication, just as you would if picking them up separately. There are no additional fees for the synchronization service itself.

Call our pharmacy or visit in person and ask about MedSync. We'll review your current prescriptions, align the refill dates, and get you set up. The whole process takes just a few minutes.

Yes. If the date we set doesn't work with your schedule, we can adjust it anytime. Just let us know what works better and we'll make the change.

We can fill any medication early if you're running low. MedSync is flexible and designed to work around your life, not the other way around.

Most patients with active prescriptions can use our home delivery service. We work with Medicare, Medicaid, and most private insurance plans. Call us to confirm your coverage.

We deliver throughout Kentucky and surrounding regions. Check your zip code on our website or contact us to confirm service in your area.

Home delivery is covered by most insurance plans at no extra charge. We'll verify your coverage when you sign up.

Call us, use our website, or ask your doctor to send your prescription directly. We'll handle the rest and confirm your delivery date.

Yes. We use temperature-controlled packaging and track every delivery. Your medications arrive in the same condition as if you picked them up in person.

Vaccines undergo rigorous testing before approval and are continuously monitored for safety. Our pharmacists review your health history to ensure each vaccine is right for you. We follow CDC guidelines and report any concerns through established safety systems.

We provide flu, COVID-19, shingles, pneumonia, Tdap, travel vaccines, and pediatric immunizations. Our pharmacists can discuss which vaccines match your age, health status, and travel plans. Call us to learn which vaccines are recommended for you.

Most major insurance plans cover preventive vaccines at no cost to you. We verify your coverage before your appointment and handle billing directly. If you're uninsured, we offer affordable pricing and can discuss payment options.

Yes, most vaccines can be given together safely. Our pharmacists will review your vaccination history and recommend the best schedule for you. We'll ensure proper spacing if certain vaccines need to be given separately.

Call your nearest Hometown Pharmacy location or visit us in person to book your vaccination. Walk-ins are welcome when our pharmacists are available. You can also ask about scheduling during your next pharmacy visit.

Hometown Pharmacy Specialty Services is a locally operated specialty pharmacy dedicated to providing exceptional, patient-centered care. Our highly trained pharmacists specialize in a wide range of clinical services and hold certifications in cancer and blood disorders, geriatrics, pharmacotherapy, addiction management, and specialty medication support.

Our pharmacy was founded with the mission of delivering high-touch, direct care in a community setting. We are committed to helping individuals prevent and manage chronic health conditions, improve wellness, and achieve the highest quality of life by collaborating closely with healthcare providers.

Our clinical team offers services to both adult and pediatric patients across Kentucky and neighboring states. We provide access to specialty medications and support for conditions such as:

• Cancer and blood disorders
• Liver disease
• Inflammatory bowel disease
• Multiple sclerosis
• Osteoporosis
• Skin disorders
• Rheumatoid arthritis
• Behavioral health and addiction

All patients who receive specialty prescriptions are automatically enrolled in our Specialty Patient Management Program. This program ensures that you receive high-touch, personalized care. We conduct a comprehensive review of your prescriptions, medical history, and treatment goals to help you achieve your best health outcomes. Our pharmacists monitor your progress and communicate regularly with you and your provider to optimize your therapy.

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For new prescriptions:

• Your provider can send the prescription directly to us.
• We’ll contact you to gather needed information, schedule delivery, and provide counseling.

For refills:

• Our care team will call you 4–10 days before your refill is due to confirm delivery timing and assess your health goals.
• You may also call us directly with your name, date of birth, medication name, or refill number.

You can call or text us at (270) 937-9008 or email us directly.Medications are shipped in tamper-resistant, discreet packaging. Refrigerated items are packed with cooling elements. You may also choose to pick up your prescriptions in person.

📍 3200 New Columbia Road, Campbellsville, KY 42718

🕘 Monday–Friday: 9:00 AM – 5:00 PM (Eastern Time)

☎️ Phone: (270) 937-9008

‍📠 Fax: (270) 937-9009

🌐 www.hometownspecialtypharmacy.com

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‍Pharmacy support is available after hours, on weekends, and during holidays for urgent clinical needs.

An adverse drug reaction is any unexpected, unintended, or harmful response to medication. Examples include:

• Dizziness, tremors, confusion
• Nausea or vomiting
• Rash or skin irritation
• Irregular heart rate
• Breathing changes

If you experience any of the above, call us immediately or contact your provider. In emergencies, dial 911.

Just give us a call. We’ll need your current pharmacy’s name and number along with the medications to be transferred. If you're relocating, your new pharmacy can contact us to transfer any active prescriptions.

If your order is delayed, our care coordinator will notify you immediately. If a shipment is missed or lost, call us so we can resolve the issue and ensure you never run out of medication.

Yes! We help patients explore financial aid options such as:

• Non-profit foundation support
• Manufacturer co-pay assistance programs
• Educational materials
• Referrals to condition-specific advocacy groups

We work with all major insurers. Our care team can verify your network eligibility and out-of-pocket costs upon approval. We will never substitute a medication without your provider’s authorization.

If your medication must be filled by another pharmacy, we will inform you and your provider and facilitate a seamless transfer.

Yes, participation is voluntary. You may opt out at any time by notifying us. However, we strongly recommend participation to support medication adherence and health goals.

Yes! We offer routine immunizations (excluding yellow fever) for individuals 9 years and older in accordance with CDC guidelines.